Terms & Conditions

Unik Wellness Limited. (“Unik”,” “we,” “us,” or “our”) is glad to welcome you on its website www.unikcare.co (“the Website”) and Mobile Application (“the Application”). The Website provides you with information about vitamins and dietary supplements (“Unik”) and is a retail store for UNIK products (our “Products”). The Website and the Application aims at improving access to UNIK products to support health and wellness. The Website and Application’s online store is open 7 days a week, 24 hours a day.

By using the Website, each visitor (“you”, “your”) agrees to be bound by the terms following. Please read them carefully. Your usage of the Website indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions in accordance with paragraph 3.

1. Information Disclaimer – No medical advice

1.1 Unik does not provide medical care, medical opinion, medical advice, diagnosis or treatment. All information found on the Website or its links, or contained on any product packaging or labelling, is general in nature and is not intended to diagnose, treat, cure or prevent any disease.

1.2 Consult your health practitioner before starting any diet, exercise, supplementation program, or taking Unik products. Always seek the guidance of your doctor or other qualified health professional with any questions you may have regarding your health or a medical condition and/or the interaction of any Unik supplements with medication you are taking. You should include Unik supplements and products (including the Products) when asked by your doctor and/or pharmacist what medicines you are taking.

1.3 To the fullest extent permitted by law, Unik does not give any express or implied warranties and makes not representations in relation to the accuracy, completeness or reliability of information on this website.

1.4 Always read the Product Information and follow the directions for use. Vitamin supplements should not replace a balanced diet. Please ensure you keep your vitamin sachets out of reach of children.

2. You

By placing an order through our Website, you warrant that (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old.

3. Formation of an agreement

3.1 By clicking on the “I accept” box and placing an order you agree to these terms and conditions and a legally binding agreement is formed between you and Unik, consisting of your order and these terms and conditions (“Agreement”).

4. Terms of Sales 

4.1 Any purchase of products by you via our Website or in-store is subject to the terms, conditions and notices contained in this section(“Terms of Sale”).

4.2 In addition to these Terms of Sale, purchases are also governed by the Terms posted on the Site, which may be updated from time to time. The Terms apply to your order, purchase and any actions related to sales of Unik services and products. Price and availability information are subject to change without notice. Unik reserves the right to limit quantities. 

4.3 Product prices displayed on the Website do not include Value Added Tax (“VAT”) or other applicable sales taxes. Such taxes will be calculated based on your delivery address and included in the total price of your order quoted at checkout.

4.4 For a purchase made via the Website, Unik will have accepted your order when a confirmation of the order reaches your designated email address. Such acceptance is subject to final availability of stock. Unik will notify you if an ordered item cannot be delivered or is out of stock and issue any refund you are entitled to.

4.5 These Terms of Sale are governed and applied by the laws of Hong Kong SAR.

4.6 Subject to any applicable statutory rights, and to the maximum extent permitted by applicable laws, Unik disclaims all representations, warranties and conditions, express or implied, with respect to submissions, products or services, including, without limitation, warranties or conditions of merchantable quality, merchantability, durability, fitness for a particular purpose, title, non-infringement, and freedom from errors.

4.7 To the extent of any conflict between the Terms of Sale and the T&Cs, these Terms of Sale shall prevail.

4.8 The T&Cs are subject to change at Unik’s sole discretion. Current T&Cs are displayed on the Website. You should review these T&Cs each time you make a purchase.

5. Description and use of services and your login

5.1 Through our online recommendation and informative services (“Services”), we help you to create your own selection of Unik products from our Products that we deliver to you in packaged boxes as part of your Subscription.

5.2 Visitors who do not register with us but want to explore the Website do not need a login. Visitors can view all public content on the Website and e-mail us.

6. Product descriptions, availability and shipping

6.1 We reserve the right, at any time, to modify, suspend, or discontinue the sale of any Product with or without notice and to the extent permitted by law we will not incur any obligation as a result of such change.

6.2 Our packages are shipped via our delivery partners and packages are delivered between 7-10 business days after ordering for Hong Kong, and up to 14 business days for other countries. These time indications are not guaranteed by Unik and only represent a reasonable general expectation for customers. In the event of shipping delays and/or if any of our Unik Products are out of stock, please expect to be contacted by a representative of the Unik team.

6.3 Changes to address details and/or delivery instructions must be communicated at least five (5) days before your next order is processed, via the MyAccount section of the Website, or Mobile App, or phone, chat or email to the Customer Service at hello@unikcare.co.

6.4 If you enter incorrect details, or fail to update your details, including but not limited to, your name, email address and/or delivery address we will have no liability to you if your Products are not delivered to you. We will not issue a refund or replacement in these instances.

7. Our refund policy

7.1 We are not required to provide a refund or replacement if you change your mind in relation to our Products. But you can choose a refund or exchange if an item has a major problem. This is when the item:
(a) has a problem that would have stopped you from buying the item if you had known about it;
(b)is unsafe;
(c) is significantly different from the sample or description
(d) doesn’t do what we said it would, or what you asked for.

7.2 If any of these criteria apply, contact hello@unikcare.co to request a refund or replacement.

8. Privacy, cookies and security

Your use of our Services may involve the transmission to us of certain personal data (as this term is commonly defined under privacy laws and regulations). Our policies with respect to the collection and use of such personal information are governed according to our Privacy Policy (that you can find on the Website), which is incorporated into these Terms and Conditions.

9. Copyright

The Website is owned and operated by Unik. Unless otherwise specified, all material appearing on the Website remains the property of Unik, including the text, audio, video, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively referred to as the “Content”) as well as the selection, assembly and arrangement thereof. The Content is protected by copyrights, trademarks, or other intellectual property laws and rights. Unauthorised use of the Content may violate copyright, trademark, and other laws. Unik grants you a non-exclusive, revocable, non-sublicensable licence to access and display the Content for the sole, personal and non-commercial purpose of you accessing the Website and placing and order with us. Otherwise, you have no rights in or to the Content, and you agree not to use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content. All goodwill generated from the use of any of our trademarks inures to our benefit.

10. Your Content

10.1 Customers may post and/or create content through the Website, the Services or any public Blog, Media and Social Media. That includes but is not limited to, reviews and comments about Unik (collectively, the “Customer Content”). We cannot and do not review the Customer Content.

10.2 You must not submit, post or display any Customer Content that:
(a) you do not have permission, right or license to use, upload, and permit use as contemplated by this Agreement;
(b) is objectionable, offensive, unlawful, defamatory, deceptive or harmful; or
(c) is illegal, fraudulent, or manipulative.

10.3 We may remove Customer Content that violates the terms of this Agreement, or that is offensive or otherwise unacceptable to us at our sole discretion.

10.4 You expressly acknowledge and agree that once you submit your Customer Content for inclusion into the Website and the Services, it will be accessible by others, and that there is no confidentiality or privacy with respect to such Customer Content, including, without limitation, any personally identifying information that you may make available. You, and not Unik, are entirely responsible for all your Customer Content that you upload, post, e-mail, or otherwise transmit via the Website and the Services.

10.5 You grant us license to modify, compile, combine with other content, copy, record, synchronise, transmit, translate, format, distribute, publicly display, publicly perform, and otherwise use or exploit your Customer Content as reasonably necessary to provide the Website and the Services.

10.6 You indemnify us against all claims, liabilities, damages and expenses (including legal costs) incurred by us as a direct or indirect result of the Customer Content, including any breach your breach of this clause 10.

10.7 If you have any questions about your Customer Content and/or the content of another of our customers on the Website, you can contact us at hello@unikcare.co.

11. Limitation of Liability

11.1 These terms and conditions do not limit or exclude any non-excludable rights you might have under any applicable law.

11.2 We do not provide warranties of any kind in relation to the Website, the Products, the Content, the Customer Content, and the Services. To the fullest extent permitted by law, Unik expressly disclaims all warranties, express or implied, of any kind with respect to the Website and the Products and Services sold on the Website, including without limitation that the Website will be uninterrupted or error-free or with regard to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website; and Unik, its directors, officers, employees and representatives will not be liable to you for any special, direct, indirect, incidental, consequential or punitive damages (including for loss of profits, goodwill, use, data and/or other intangible losses) related to the Website, the Content, the Products and/or the Services.

11.3 Unik reserves the right to replace a Product ordered by you with a different Product of the same or greater value to fulfil your order. This may mean Unik uses a tablet/capsule that may have a different colour, size, shape, taste, texture, smell, coating, and other attributes.

11.4 We reserve the right to make changes, corrections, and/or improvements to the Website and the Services at any time. Without notice we reserve the right to cancel or modify an order where it appears that a Customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or resulted from a mistake or error.

11.7 Further, to the fullest extent permitted by law, Unik explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Website from third parties. Links to and/or from external third-party sites from this Website are provided for convenience only and Unik does not endorse or make any warranty with respect to such external sites. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such third-party sites. Third-party sites may be subject to additional fees and separate terms issued by the owner and operator of a third-party site, which will form a separate agreement between you and the relevant owner and operator.

12. Your account obligations

12.1You agree to provide true, accurate, current and complete information, including information about yourself as prompted by the questionnaire and registration form (the “Information”) and maintain and promptly update your Information to keep it true, accurate, current and complete. You can update your Information by emailing us at hello@unikcare.co. 

12.2 You are responsible for maintaining the confidentiality of your password and registration attached to your Login and are fully responsible for all activities that occur under your Login. You agree to immediately notify us of any unauthorised use of your Login or any other breach of security.

13. Behavioural Guidelines

You will comply with all applicable laws in your use of the Website and the Services and will not use the Website and the Services for any unlawful purpose. You will not access or use the Website and the Services to collect any market research for a competing business. You will not use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Website, or the Services, directly or indirectly, except for Internet search engines (e.g., Google) and non-commercial public archives that comply with our robots.txt file. You will not interfere with or attempt to interrupt the proper operation of the Website and the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Website and the Services through hacking, password or data mining, or any other means.

14. Payment

14.1 Payment for all Products and Services must be by credit or debit card or any other payment method listed on the checkout page of the Website. Your credit card will be billed as soon as your order is placed. In the event that we cannot fulfil your order, or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
Unik does not accept money orders, cashier’s cheques, personal cheques or company cheques.

14.2 Orders will be charged to your nominated payment method:
(a) It is your responsibility to ensure your accepted payment method details are valid and up to date. We accept Visa, MasterCard and American Express Cards.
(b) It is your responsibility to ensure that sufficient funds are available at the time of payment processing.
(c) It is your responsibility to ensure that the billing address and telephone number you provided – the address and phone number your credit card bank has on file for you – are correct. Incorrect information may cause a delay in processing your order.

14.3 Storage of collected information:
(a) Unik does not collect or store your payment information. All payment information is collected and stored by the applicable third-party (detailed at paragraph 14.3 (b) below) in order to be processed as required. We never permanently store complete debit/credit card details.
(b) All online debit/credit card transactions performed on the Website are through secured payment gateways. We currently use the payment gateways owned and operated by Stripe Payments and PayPal for our online payment transactions.
(c) Complete debit/credit card details cannot be viewed by Unik or any outside party.
(d) Payments will appear on your bank statement as “Unik” or “Unik Wellness Limited”.

14.4 Failed payments:
(a) Payment failures may be due to insufficient funds, incorrect or outdated payment information, and transaction disputes.
(b) If we are unable to debit your payment method, Unik will re-attempt the payment process up to four times within a four week timeframe. We reserve the right to re-attempt payment on the nominated payment method to recover any outstanding amounts, even beyond four attempts and beyond four weeks.
(c) If your Product was dispatched prior to payment failure, the sale will be deemed to have occurred.
(d) If payment re-attempts are unsuccessful we reserve the right to recover the debt through alternative means, either directly or through a third-party.

We are not liable for any charges you incur as a result of out of date payment information. If we incur an expense due to incorrect payment information provided by you, we reserve the right to seek reimbursement from you for such expense.

15. Price

15.1 From time to time we may need to revise the price of the Products. 

15.2 The current prices of the Products and our delivery charges will be as quoted on the Website, as updated from time to time.

15.3 Delivery may incur an additional surcharge depending on your delivery area and order value.

16. Referral Program

Unik Wellness Limited (“we”, “Unik” or “Company”) is offering the opportunity to refer someone via the “Referral Program” offered on the Website (www.unikcare.co)

The Unik referral program allows Unik Customers (as defined in the Terms of Use) to earn promotional “credits” by referring “physical people” to Unik service (the “Referral Program”) by sending their “Personal Referral link” or by sharing their “Personal promotional code”. By participating in the Referral Program, you (the “Referrer”) agree to abide by these Referral Program Terms & Conditions (“Terms”) and Unik’s Terms of Use and Privacy Policy agreed to by you.

16.1 General information
(a) Unik reserves the right to cancel any suspicious Referral link or Personal promotional code and delete credits from the Referrer account if we discover any inappropriate use.
(b) Referral Links and Personal promotional code must only be used for personal and non-commercial purposes, and only shared with personal connections which include sharing your personal Referral link or Personal promotional code by email or on social media.
(c) Unik reserves the right to terminate your participation in the Referral Program for any reason or no reason. Further, Unik reserves the right to close the account(s) of any Referrer and/or Referred Customer if the Referrer and/or Referred Customer doesn’t respect any of these Terms.
(d) Unik reserves the right to modify or cancel the Referral Program or to change these Terms at any time, at its sole discretion.
(e) In no event will Unik and any of its partners, investors, or employees be liable for any damages, incidents, expenses, liabilities or detrimental consequences that may arise from the Referral Program.

16.2 Referrer
(a) The Referral Program gives you the chance to earn credits for each Referred Customer.
(b) A “Referred Customer” is defined as a new customer that purchases a Unik order for the first time on the Website.
(c) To receive the credits the “Referred Customer” has to use a unique Referral link (“discount link”) or Personal promotional code on the checkout page.
(d) When a Referred Customer makes an order using a Referral link or Personal promotional code, the Referrer will receive HKD100 credited to your account. The credits will be automatically applied to your account and can only be used to purchase further Unik products.
(e) The amount of credits per referral and its value can be modified at any time by Unik, in its sole discretion.
(f) After the “credits” and any other promotions or vouchers, discounts and other price reductions are applied, the purchase of any customer of Unik, including a Referrer, must have a value of minimum HKD100.
(g) If all the Referrer credits cannot be used for a specific order, the credits would automatically be added to the following order, as long as the account is active and the payment is to be successfully processed.
(h) Referrers cannot refer themselves, even using different accounts, or create multiple, fictitious, or fake accounts. If such events occur, Unik reserves the right to cancel the credits attributed or about to be attributed, and/or any product order(s), and/or the account(s) used.
(i) There is no limitation in the number of Referred Customers.

16.3 Referred Customer
(a) By using a Referral Link or a Personal referral code, the Referred Customer will receive a discount off the amount of the first order(s) of the Unik service.
(b) The use of Referral Link and Personal referral code are only available to first time customers.
(c) By using a Referral Link or a Personal referral code, the Referred customer will sign up to a flexible subscription.
(d) The validity and expiration of any Referral Link or Personal referral code can be edited at any time by Unik, at its sole discretion.
(e) The amount of the discounted value using a Referral Link or a Personal referral code can be modified at any time by Unik, at its sole discretion.
(f) The Referral link may only be redeemed through the Unik website on the checkout page and not through any other website or method of communication.
(g) The Referred Customer can only use the Referral Link or a Personal referral code once.
(h) After applying the Referral Link or a Personal referral code, the order of the Referred Customer must have a retail value of minimum HKD100.

17. Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unik reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order. If we decline your order, we will refund for the amount paid.

18. Minors

Due to the nature of the internet, we cannot prohibit minors from visiting our Website. However, all purchases of the Products, Services and/or any other goods or services on our Website must be made by adults 18 years of age or older, and all users who register with our Websites must be 18 years of age or older.

19. Limited purchase quantities

Unik reserves the right to monitor and limit your purchase amounts of Products at its sole discretion. Unik reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases Unik will reduce Product(s) to what Unik considers a non-commercial quantity. Any commercial size quantities should be requested by email to: hello@unikcare.co.

20. International destination restrictions

The Website only delivers to postal countries that can be selected on the checkout page. Orders purchased on the Website cannot be shipped to other international addresses.

21. Transfer of rights and obligations

21.1 These Terms and Conditions are binding on you and us and on our respective successors and assignees.

21.2 You may not transfer, assign, charge or otherwise dispose of your rights or liabilities under these Terms and Conditions, or any of your rights or obligations arising under it, without our prior written consent.

21.3 We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under these Terms and Conditions, at any time without your prior consent.

22. Transfer of rights and obligations

22.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our control (“Force Majeure Event”).

22.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks;
(f) epidemic, pandemic or other health emergency (whether declared or not); and
(g) the acts, decrees, legislation, regulations or restrictions of any government.

22.3 Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.

23. General Information

23.1 These Terms and Conditions constitute the entire Agreement between Unik and you and govern the use of the Website. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

23.2 Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

23.3 If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect.

23.4 Nothing in these Terms and Conditions will be taken as giving rise to a relationship of employment, agency, partnership or joint venture.

23.5 These Terms and Conditions are governed by, and construed in accordance with, the laws of Hong Kong and the courts of the jurisdiction will have exclusive jurisdiction over any dispute arising out of these Terms of Use.

For all credit and returns, please contact:

hello@unikcare.co

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